Refund Policy

Last updated: 12/11/2024

We aim to provide you with high-quality incense products. Due to the nature of our products, we have a strict no-refund policy. Please review the details below regarding returns and replacements.

1. No Refunds

• We do not offer refunds for any product once it has been purchased. All sales are final.

2. Returns and Replacements

• Returns and replacements are only available if the product is damaged in transit and has not been opened or used.

• To qualify for a replacement, please contact us within 7 days of receiving the product and provide:

  • A description of the issue.

  • Photos of the unopened, damaged product and its packaging.

3. Replacement Process

• Once we receive your request and supporting documentation, we will review it and, if eligible, arrange for a replacement.

• If a replacement cannot be provided, we may offer store credit equal to the value of the item.

4. Non-Returnable Items

• We do not accept returns for items that have been opened, used, or altered after delivery.

5. How to Contact Us

• For return or replacement inquiries, please contact us at info@advikaglobal.com with your order details and supporting evidence of the issue.

Contact Us If you have questions about our Refund Policy, please contact us at info@advikaglobal.com